- Introduction
These Terms of Use govern access to and use of the services provided by Genting Casino Bolton, located at Higher Bridge Street, Bolton, Lancashire, BL1 2HA. The venue is operated by Genting Casinos UK Limited, registered at Genting Management Office, First Floor, Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU.
By entering the premises or accessing any service associated with Genting Casino Bolton, you confirm that you have read, understood, and agreed to the conditions set out in this document. If you do not accept these terms, you must not access or use the services.
These terms apply together with any additional policies published by Genting Casinos UK Limited, including the Privacy Policy, Safer Gambling Policy, and My Genting Rewards Terms and Conditions, all of which are available at gentingcasinos.co.uk.
- Operator Details
The operator responsible for Genting Casino Bolton is Genting Casinos UK Limited. The company is licensed and regulated by the Gambling Commission of Great Britain. For online account-related matters, reference may also be made to the Malta Gaming Authority as a designated alternative dispute resolution and complaints body, as specified in the applicable online terms.
Contact details for general enquiries:
- Email: [email protected]
- Phone: +44 (0) 120 438 1811
- Eligibility and Access Requirements
3.1 Age Requirement
Access to Genting Casino Bolton is strictly restricted to individuals aged 18 years or over. Proof of age may be requested at any point by venue staff. Genting Casino Bolton reserves the right to refuse entry or service to any person who cannot provide satisfactory evidence of age.
3.2 Right of Entry
Genting Casinos UK Limited reserves the right to refuse entry to, or remove, any person from the premises at its absolute discretion, without obligation to provide a reason. Entry to the premises does not constitute a contractual right to remain.
3.3 Conduct on Premises
All persons on the premises are required to conduct themselves in a manner consistent with the venue’s standards of behaviour. Genting Casino Bolton may remove any individual whose conduct is deemed disruptive, offensive, or in breach of these terms or applicable law.
- Premises Rules
4.1 Personal Property
Personal property brought onto the premises of Genting Casino Bolton remains at the owner’s sole risk. Genting Casinos UK Limited accepts no liability for loss, theft, or damage to personal belongings while on the premises, unless such loss or damage results directly from the negligence of the operator.
4.2 Alcohol Policy
Customers are prohibited from bringing alcoholic beverages onto the premises. Any alcohol consumed on site must be purchased through the venue’s authorised service only. Complimentary food and drink may be provided solely at the discretion of venue management and is not guaranteed.
4.3 Opening Hours
Genting Casino Bolton is open daily from 12:00 to 05:00. Live gaming services are available from 17:00. These hours are subject to change without prior notice. Customers are advised to confirm current opening hours directly with the venue before visiting.
- Account Terms and Inactivity
Where a customer holds an online account associated with Genting Casino services, the following conditions apply.
5.1 Account Inactivity
An account is considered dormant after six consecutive months of no access or activity. Following this period, a monthly inactivity fee may be applied to the account balance. The applicable fee amount varies by account currency. Customers are advised to review the current fee schedule published in the online terms at gentingcasino.com/terms/ before allowing an account to become inactive.
5.2 Account Currency
The primary account currency for customers in the United Kingdom is GBP. Accounts denominated in other currencies are subject to the fee schedule applicable to the respective currency as listed in the terms documentation.
- Responsible Gambling Obligations
Genting Casino Bolton operates in accordance with obligations under the relevant Gambling Commission licence. The operator maintains policies and procedures intended to promote responsible gambling and a safe environment for customers.
6.1 Verification Requirements
Genting Casino Bolton may request proof of identity and proof of address from any customer at any time. This requirement applies both at the physical venue and in connection with any associated online account. Failure to provide satisfactory documentation may result in suspension of access to services.
6.2 Self-Exclusion and Support
Customers who wish to restrict their access to gambling services may request self-exclusion through the venue or through the online account management system. Information on support organisations, including GambleAware, is available at gentingcasinos.co.uk/safer-gambling/.
- Governing Law and Jurisdiction
These Terms of Use, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For complaints that cannot be resolved directly with Genting Casinos UK Limited, customers may refer the matter to the Malta Gaming Authority at its registered address in SmartCity Malta, as specified in the applicable online terms, or to the Gambling Commission of Great Britain where the matter relates to the UK premises licence.
- Amendments to These Terms
Genting Casinos UK Limited reserves the right to amend these Terms of Use at any time. Updated terms will be published on the official website at gentingcasinos.co.uk. Continued use of the premises or associated services following publication of amended terms constitutes acceptance of those amendments. Customers are responsible for reviewing the current version of these terms periodically.
- Contact Information
For questions or concerns relating to these Terms of Use, customers may contact Genting Casino Bolton directly:
- Address: Higher Bridge Street, Bolton, Lancashire, BL1 2HA
- Phone: +44 (0) 120 438 1811
- Email: [email protected]
- Website: gentingcasinos.co.uk